What’s the transition to a managed IT services model going to be like? That’s the question that comes up next after you’ve decided that you need to do something different with IT, 托管服务是您的问题的解决方案. Whether you’ve picked a provider or you’re still evaluating your short list, asking questions about what the transition to the new services will look like will help you to be prepared.
The managed service provider (MSP) should have an established onboarding process that they follow to get clients started with services. The goal of onboarding is not just to get support started, but to manage the transition so that your business operations aren’t disrupted. 即使有文档化的过程, 道路上可能还会有颠簸, but really great communication is the impetus for overcoming difficulties.
沟通是顺利过渡的关键
Communication is vital to a great onboarding process and to the start of a great long term relationship with your new provider. 事实上, you should expect a lot of communication going back and forth from your main point of contact (POC) to the MSP main point of contact.
On your end, you need to make sure that your POC has the bandwidth to play their part in the process. Your POC may be your IT manager (if you have one) or it could be an executive or office manager. 这个人不需要有技术知识. They just need to be able to assist in information gathering and relay communications to the appropriate people. The quicker the pace of this process, the faster the onboarding will go.
MSP端的POC应该充当联络人, 引导您完成入职流程, 回答您的问题并跟踪进度. They will facilitate information gathering so the MSP has what they need when it’s time for the cutover.
相关: Get the 管理资讯科技服务指引 and learn how to enable operations with IT
收集所有将被支持的信息
为大量的信息收集做好准备. If you’ve already been working with an MSP, then the new MSP may communicate directly with them. 当双方都以专业的方式行事时, this won’t be a problem but will act more like a handoff.
If you’re transitioning to managed IT services from internal IT or a small IT company, the information gathering may not be as smooth as it’s likely that everything had not previously been compiled in one place.
When you’re moving from internal IT to managed services, the best-case scenario is to have your IT manager stay on staff for at least 30 days or even a few months, 如果可能的话. It’s likely they have important knowledge that they can share with the MSP team, 除了初始的入职文件.
When we’re talking about information we’re referring to:
- 电脑使用者名单
- 计算机硬件和相关设备的库存
- 软件应用程序清单
- 访问IT系统的管理密码
When it comes time for the actual cut over to the new managed service company, there will be some things that are transitioned right away and some that will happen after the fact. 例如, the MSP will want specific security and monitoring tools in place as well as access to all servers, 工作站及设备.
Getting all of your applications transferred to the new managed IT company may take some time. Some transfers may take a few days, but some could take a couple of weeks.
让员工知道发生了什么
Keeping your employees in the loop about what’s happening can prevent a lot of stress. Change is hard for a lot of people, but fears can be eased when you build expectations. Let them know that the new MSP may do things a little differently, 但这种转变不会永远持续下去. The end result will be that the new support situation raises everyone’s expectations for how they can use technology and that pumps new energy into how your business serves your customers.
需要立即关注的问题将得到解决
Be aware that as the new managed IT service provider gets started with services and really digs into your IT systems, they may uncover some issues and situations that didn’t come up in their initial discovery.
如果有需要立即关注的问题, 比如安全漏洞, 希望他们马上联系你. 否则, you can expect to have a list of recommendations to discuss with your vCIO when you meet after the first 90 days of services.
相关: 澳门赌场网址大全 Basics: 12 Essential Layers You Can’t Ignore
Transitioning to a new managed IT service provider will stir up some activity and communications while it’s happening. But once you get into the swing of it, you’ll be glad that you made the change. Keep in mind that improving IT doesn’t just improve your day-to-day experience with technology, it sets your organization up for digital transformation.
平稳过渡到Bellwether Managed IT
If fears about what it’s going to be like to transition to a new IT support provider is holding you back from making a change, 是时候把这些恐惧放在一边了. At Bellwether, our onboarding process gives new clients the best experience possible. Once you get going with services, you’ll wonder why you didn’t make the change sooner.
